Terms of Service

1. Agreement to Terms

By accessing and using the services provided by Zenwaveservices ("Company," "we," "our," or "us"), you ("Client," "you," or "your") agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our services.

2. Description of Services

Zenwaveservices provides professional outsourcing services specifically tailored for fintech and financial services companies, including but not limited to:

• Marketing and growth operations
• Customer and client support services
• Back-office operations and compliance support
• Technology and IT support services
• Human resources and administrative services

3. Service Agreement and Scope

3.1 Service Specifications

The specific services, deliverables, timelines, and performance metrics will be detailed in a separate Service Agreement or Statement of Work (SOW) executed between the parties.

3.2 Service Modifications

Any modifications to the agreed services must be documented in writing and signed by both parties. Additional services may incur additional fees as outlined in the applicable pricing schedule.

4. Financial Terms

4.1 Fees and Payment

Client agrees to pay all fees as specified in the Service Agreement. Payment terms are typically net 30 days unless otherwise specified. Late payments may incur interest charges at a rate of 1.5% per month or the maximum rate permitted by law, whichever is lower.

4.2 Expenses

Unless otherwise agreed, Client is responsible for reimbursing reasonable expenses incurred in the performance of services, including but not limited to third-party software licenses, compliance fees, and regulatory costs.

5. Confidentiality and Data Protection

5.1 Confidential Information

Both parties acknowledge that they may have access to confidential information. Each party agrees to maintain the confidentiality of such information and use it solely for the purpose of performing under this agreement.

5.2 Data Security

We implement industry-standard security measures to protect client data. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5.3 Regulatory Compliance

We maintain compliance with applicable data protection regulations including GDPR, and financial services regulations as required for the services provided.

6. Intellectual Property

6.1 Client IP

Client retains all rights to their pre-existing intellectual property. Any work product created specifically for Client becomes the property of Client upon full payment of fees.

6.2 Company IP

Zenwaveservices retains ownership of its proprietary methodologies, processes, and general knowledge gained through service delivery.

7. Limitation of Liability

To the maximum extent permitted by law, Zenwaveservices' total liability for any claims arising from or related to these services shall not exceed the total amount paid by Client for services in the twelve (12) months preceding the claim. We shall not be liable for any indirect, incidental, special, or consequential damages.

8. Regulatory and Compliance Considerations

8.1 Financial Services Compliance

Client acknowledges that they remain responsible for ensuring compliance with all applicable financial services regulations in their jurisdiction. Our services are designed to support compliance efforts but do not constitute legal or regulatory advice.

8.2 Know Your Customer (KYC) and Anti-Money Laundering (AML)

When providing services related to client onboarding or customer support, we will follow Client's established KYC and AML procedures and policies.

9. Service Level Agreements

Specific service level commitments, including response times, availability targets, and performance metrics, will be detailed in the applicable Service Agreement or SOW.

10. Termination

10.1 Termination for Convenience

Either party may terminate services with thirty (30) days written notice. Client remains responsible for payment of all services rendered through the termination date.

10.2 Termination for Cause

Either party may terminate immediately upon written notice if the other party materially breaches these Terms and fails to cure such breach within fifteen (15) days of written notice.

11. Governing Law and Dispute Resolution

These Terms shall be governed by the laws of England and Wales. Any disputes arising from these Terms shall be resolved through binding arbitration in London, England, unless both parties agree to court proceedings.

12. Force Majeure

Neither party shall be liable for any failure or delay in performance due to circumstances beyond their reasonable control, including but not limited to acts of God, government actions, war, terrorism, pandemic, or network failures.

13. Amendments and Updates

We reserve the right to update these Terms at any time. Material changes will be communicated to active clients with at least thirty (30) days notice. Continued use of services after such notice constitutes acceptance of the updated Terms.

14. Contact Information

For questions regarding these Terms of Service, please contact us at:

Zenwaveservices
Address: 22 Archbishop Makarios III, Makaria Center, 5th Floor, Office 501, Larnaca 6017, Cyprus
Email: legal@zenwaveservices.com
Email: info@zenwaveservices.com