Privacy Policy

1. Information We Collect

1.1 Information You Provide

We collect information you voluntarily provide to us, including:

• Contact Information: Name, email address, phone number, company name, and job title
• Business Information: Company details, industry sector, service requirements
• Communication Data: Messages, inquiries, and correspondence with our team
• Service Data: Information related to the services we provide to you

1.2 Information We Collect Automatically

When you visit our website or use our services, we may automatically collect:

• Technical Information: IP address, browser type, device information, operating system
• Usage Data: Pages visited, time spent on site, click patterns, referral sources
• Cookies and Tracking: Information collected through cookies and similar technologies

1.3 Information from Third Parties

We may receive information about you from:

• Your company or organization when they engage our services
• Public business directories and professional networks
• Third-party service providers and business partners

2. How We Use Your Information

We use your personal information for the following purposes:

• Service Delivery: To provide, maintain, and improve our outsourcing services
• Communication: To respond to inquiries, provide support, and send service-related communications
• Business Operations: To manage our relationship with you and your organization
• Compliance: To meet legal and regulatory requirements, including financial services regulations
• Marketing: To send relevant business communications (with your consent where required)
• Analytics: To analyze usage patterns and improve our website and services

3. Legal Basis for Processing (GDPR)

Under the General Data Protection Regulation (GDPR), we process your personal data based on:

• Contractual Necessity: To perform our services under our agreement with you or your organization
• Legitimate Interests: For business operations, security, and service improvement
• Legal Compliance: To comply with applicable laws and regulations
• Consent: Where you have provided explicit consent for specific processing activities

4. Information Sharing and Disclosure

4.1 We May Share Information With:

• Service Providers: Trusted third parties who assist in delivering our services
• Business Partners: When necessary to provide integrated services
• Legal Requirements: When required by law, regulation, or legal process
• Business Transfers: In connection with mergers, acquisitions, or asset sales

4.2 We Do Not:

• Sell your personal information to third parties
• Share your information for third-party marketing without consent
• Transfer data to countries without adequate protection unless safeguards are in place

5. Data Security

We implement comprehensive security measures to protect your information:

• Technical Safeguards: Encryption, secure servers, access controls, and regular security updates
• Physical Security: Secure facilities with restricted access
• Administrative Controls: Employee training, confidentiality agreements, and data handling procedures
• Regular Monitoring: Continuous monitoring for security threats and vulnerabilities

6. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you or your organization
• Comply with legal and regulatory requirements
• Resolve disputes and enforce our agreements
• Maintain business records for legitimate business purposes

Typically, we retain client data for 7 years after the end of our business relationship, unless longer retention is required by law.

7. Your Rights and Choices

7.1 Under GDPR, You Have the Right To:

• Access: Request a copy of your personal information
• Rectification: Correct inaccurate or incomplete information
• Erasure: Request deletion of your personal information (subject to legal requirements)
• Portability: Receive your data in a structured, machine-readable format
• Restriction: Limit how we process your information
• Objection: Object to processing based on legitimate interests
• Withdraw Consent: Where processing is based on consent

7.2 Marketing Communications

You can opt out of marketing communications at any time by:

• Clicking the unsubscribe link in our emails
• Contacting us directly at privacy@zenwaveservices.com
• Updating your preferences in your account settings

8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Ensure our website functions properly
• Remember your preferences and settings
• Analyze website usage and performance
• Provide personalized content and experiences

You can control cookies through your browser settings, but some website features may not function properly if cookies are disabled.

9. International Data Transfers

We may transfer your personal information to countries outside your jurisdiction. When we do so, we ensure appropriate safeguards are in place, including:

• Adequacy decisions by relevant authorities
• Standard contractual clauses approved by the European Commission
• Binding corporate rules or certification schemes

10. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete such information promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will:

• Post the updated policy on our website
• Update the "Last updated" date
• Notify you of material changes via email or prominent website notice
• Obtain your consent for material changes where required by law

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us: